The Werks is an IT related commentary bringing you the unvarnished truth steeped in a vat of reality. The information contained herein is the opinion and rantings of a 30+ year veteran of the IT industry. This will hopefully give you helpful knowledge untainted by any specific vendor focused kool-aide. Occasionally, you may find that this collection of brain droppings will also give you the laugh you needed to make it through another day locked in the IT gulag. Read-on, brave soldier!
Why SMBs Must Proactively Address the Threat of Mobile Hacks
More cyber criminals are targeting small-to-medium sized businesses. One reason for this is too many workplaces have insufficient bring-your-own-device (BYOD) policies in place. Some have none at all. Although firms are generally more knowledgeable about network security risks than in years past, they still woefully underestimate the security vulnerabilities linked to mobile devices like smartphones and tablets.
This is a real cause for concern since data breaches have the ability to put many already financially challenged SMBs out of business.
If customer/client data has been breached, there could be potential litigation costs, and naturally, lost goodwill and an irreparable hit to brand or company reputation.
Don’t Just Say You’re Worried About the Bad Guys... Deal With Them
SMBs say they view network security as a major priority but their inaction when it comes to mobile devices paints a different picture. A recent study found that only 16% of SMBs have a mobility policy in place.
Despite the fact that stolen devices are a major problem in today’s mobile workforce, only 37% of mobility policies enforced today have a clear protocol outlined for lost devices.
Even more troubling is the fact that those firms who have implemented mobility policies have initiated plans with some very obvious flaws.
Key components of a mobility policy such as personal device use, public Wi-Fi accessibility, and data transmission and storage are often omitted from many policies.
Thankfully, most SMB cybercrimes can be avoided with a comprehensive mobility policy and the help of mobile endpoint mobile device management services.
A Mobility Policy Is All About Acceptable/Unacceptable Behaviors
Your initial mobility policy doesn’t have to be all encompassing. There should be room for modifications, as things will evolve over time. Start small by laying some basic usage ground rules, defining acceptable devices and protocols for setting passwords for devices and downloading third-party apps. Define what data belongs to the company and how it’s to be edited, saved, and shared. Be sure to enforce these policies and detail the repercussions for abuse.
Features of Mobile Device Management Services
MDM services are available at an affordable cost. These services help IT managers identify and monitor the mobile devices accessing their network. This centralized management makes it easier to get each device configured for business access to securely share and update documents and content. MDM services proactively secure mobile devices by:
Specifying password policy and enforcing encryption settings
Detecting and restricting tampered devices
Remotely locating, locking, and wiping out lost or stolen devices
Removing corporate data from any system while leaving personal data intact
Enabling real time diagnosis/resolution of device, user, or app issues
It’s important to realize that no one is immune to cybercrime. The ability to identify and combat imminent threats is critical and SMBs must be proactive in implementing solid practices that accomplish just that.
You’ve read it time and time again. “Bring Your Own Device” isn’t a trend, it’s the future. Workplaces where companies let workers use their own devices for work purposes are the new normal. BYOD attracts new hires and lifts employee morale and productivity. But this doesn’t mean a small business owner should recklessly jump right into BYOD just because everyone else is doing it. Data and network security concerns have to be thought out, defined, and addressed in a comprehensive BYOD policy. Here are three things to consider.
Cost of Support
Most businesses salivate at the thought of the money saved by having employees participate in a BYOD program. With employees using their own devices for work, there is no need to shell out thousands of dollars for desktop PCs, smartphones, tablets, and laptops. While that’s undoubtedly a huge incentive, extra support costs must also be factored in. Chances are your employees aren’t necessarily tech savvy and will need help deploying applications and performing basic yet very necessary maintenance techniques. Unless you have a dedicated IT support team, which most SMBs do not have, you will need to turn to a Managed Service Provider (MSP) in your region for support. A MSP can provide specialized expertise and leverage Mobile Device Management (MDM) tools to keep your network infrastructure and business applications monitored, secured and fully optimized.
Limited Number of Support Devices
Obviously you can’t accommodate EVERY employee-owned device. Limiting the types of devices accepted in your BYOD program will mitigate any need to pay for software or equipment upgrades for outdated devices and keep your infrastructure safer as a whole. It’s important to not be too exclusive, select a broad range of devices and their more recent releases to accommodate the varied preferences/tastes of your employees.
Adopting BYOD at your workplaces will expose your company to more legal risks. Sensitive business or private client/customer data can potentially be exposed if devices are lost or stolen. The personal online habits of your employees can also increase your network’s vulnerability to viruses, phishing, or hacking schemes designed to steal such data. These increased legal risks are another reason why SMBs must take precautions such as working with a MSP that offers a solid MDM solution to ensure all employee devices are configured, deployed, managed and monitored in a manner that prioritizes data integrity and security.
More people today use personal mobile devices like smartphones and tablets for business purposes. Such devices, coupled with greater Wi-Fi accessibility and cloud services, have empowered us with the ability to access data and do business from practically anywhere at anytime.
Needless to say, many small-to-medium sized business owners have embraced the BYOD (Bring-Your-Own-Device) revolution. The benefits are obvious; increased employee productivity, enhanced services to customers/clients, and better overall customer and employee satisfaction.
But what about the potential consequences associated with this mobility revolution? Are small business owners doing enough preemptive planning to address potential risks that could arise with the use of BYOD devices?
Mobile Device Management - Questions Every SMB Should Ask
First, it is important that small business owners honestly assess whether their systems, networks, data, and overall infrastructure are ready for the use of an array of mobile devices.
What particular devices or applications are permissible for work use? Assuming security requirements are in place, not every device or application will meet those.
Will anyone in the company be tasked with the daily management of BYOB strategies? What should BYOD policies cover and what kind of management solutions will be needed? Would a BYOD management tool that collects device information, deploys and monitors usage, and offers insight into compliance be helpful?
Which costs will be the responsibility of the employee? This pertains to any fees associated with usage - from network plans, to the device itself, to software, accessories and maintenance costs.
What data will be accessible? Will data encryption be necessary for certain information traveling through the personal devices of employees? Which employees will have read, write, update/delete privileges?
What is the process when handling sensitive data stored on lost or stolen devices, or the personal devices of ex-employees? Does the company or organization have the right to wipe out the entire device or just corporate data and apps?
BYOD is here to stay as it affords smaller-sized companies the mobility of a corporate giant without a huge investment. But when it comes to ensuring that devices, applications and networks are safe from the variety of threats linked to greater mobility, small business owners may find it necessary to enlist the help of a managed service provider to adequately take on mobile management challenges and provide ongoing consultation.
4 Essential Pieces of Any Small Business BYOD Strategy
Believe it or not, once upon a time, kids at the bus stop didn’t have cell phones and the mobile device strategy of many businesses was typically "you’ll take what you’re given, refrain from using it for any personal use, and the data may be scrubbed clean whenever we please."
We’ve come a long way. Today, businesses really have no choice but to let employees use personal devices for work purposes. Blurred lines now make it difficult to differentiate between what is professional and what is personal. A company or organization may partially pay for an employee’s tablet computer or smartphone, but that same device is used to upload photos to Facebook or download torrents of this season of Game of Thrones.
Naturally, security and privacy issues are a concern since these devices sync to the company network. Larger corporations may be able to hire IT support or produce sophisticated BYOD guidelines for employees to adhere to, but smaller businesses have limited resources.
In fact, recent surveys suggest that the small business sector is doing very little to preemptively prepare for potential network security risks that could arise with the use of BYOD devices. This could prove to be disastrous.
The practical reality is that employees are going to use their mobile devices for personal use. However, too many firms have overlooked what this means for their data security.
Implementing a comprehensive BYOD policy right now, rather than when it’s too late, is important. We’ve compiled a list of four items that any business currently building a BYOD strategy must consider.
It must clearly be outlined what specific devices are permitted for work use.
The company/organization must have the ability to remotely delete company-sensitive data from mobile devices without the device owner’s permission. Remote deletion capabilities are much more refined these days; simplifying the removal of enterprise-related data from devices, while leaving other content like personal photos, contacts, apps and music downloads intact.
Employee privacy should be discussed within the BYOD policy since employees often use these devices to check personal email, browse or post to Facebook and Twitter feeds, instant message, and store personal documents, photos, music and movie downloads. Employees must understand that employers still have access to the content stored on these devices. Location tracking, which gives employers the ability to locate employees, is also something to discuss since many people don’t necessarily welcome that kind of surveillance.
It is understandable that BYOD and more mobile employees have some small business owners feeling anxious and nervous. But mobile management tools, periodic conversation, security checks, and research will do wonders when it comes to keeping small businesses safe.